Resolved
This incident has been resolved.
Monitoring
Stratus performance is improving. The slowdown was caused by rate limiting on calls Stratus makes to Autodesk Platform Services when opening model viewers. Those errors are now dropping off, and page loads and model viewers are responding normally again for most users.
PDF report generation is still working through a backlog, so reports
requested this morning may arrive late. We are continuing to monitor and will post a final update once everything is back to normal.
Investigating
We are investigating reports of slow page loads in Stratus and model viewers that take a long time to load or fail to open. The issue began around 9:15 AM Central.
Our team has identified a likely cause involving a third-party service dependency and is working on it. We will post an update within 30 minutes.
